The Director

Lost Packages (Protected/Unprotected):

• We will not replace, refund or credit any lost or damaged packages if the customer has not purchased our Superior Shipping Protection plan; or if the order is marked delivered, no refund, credit or replacement will be offered. Protected orders or orders shown to be sent with a defective product, will be replaced or credited.
• Superior Shipping Protection requires customers wait 30 business days from the last update (not including label creation) before we can execute a package protection credit or replacement.