MY ORDER SHIPPED, WHERE IS IT?
While we wish we had an all seeing eye, we are not the carrier that delivers your package. Please contact USPS or if another carrier is used, contact them. They will be able to help you. We will only be able to tell you when the tracking number says.
ORDER PROCESSING
- Order processing can take between 2-5 business days.
DOMESTIC (USA) ORDERS
- Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method.
- First Class & Priority Mail are options during checkout.
- First Class will take 3-7 business days to arrive depending on where in the USA you’re located.
- Priority Mail takes 2-3 business days to arrive depending on where in the USA you’re located.
- You will receive an email with tracking information once your order has been shipped.
INTERNATIONAL ORDERS
- First Class International will take 10 - 56 business days to arrive depending on how fast it clears customs. Most orders arrive within 10 - 14 days.
- Buyers are responsible for any customs and import taxes that may apply; these are not included in the item price or shipping cost. Please check with your country's customs office to determine what these additional costs are.
REFUSED AND UNDELIVERABLE ORDERS
- Customer is responsible for correct shipping address.
- Refused or undeliverable packages are returned to us, this does not constitute a refund.
- In case you'd like us to re-ship a refused or undeliverable package, a new shipping fee will be charged.
LOST AND STOLEN PACKAGES
- Stolen packages are responsibility of the buyer.
- If the package is marked as 'Delivered' but you still can't locate it, please consider taking these steps - check the area around your residence, check with the members of your household, your neighbors. If still not found, please check with your mailman.
- All Priority Mail USA orders are insured for the amount of $50 USD and in case they're lost or stolen, a buyer can submit a claim with USPS.
- All International orders are insured via ShipInsurance for their total order value.(not including shipping.) If it has been at least 40 days since the original shipment, please contact us and we will file a claim for reimbursement with ShipInsurance. After 90 days from shipment, we can not file a claim.
