Policies

ORDERING INFORMATION:

  • Orders processing can take between 3-7 business days. Extended periods of 10-14 business days may vary.
  • All sales are final, please note this before purchasing. 

DOMESTIC (USA) ORDERS

  • Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method.
  • First Class will take 3-7 business days to arrive depending on where in the USA you’re located.
  • Priority Mail takes 2-3 business days to arrive depending on where in the USA you’re located.
  • You will receive an email with tracking information once your order has been processed.

INTERNATIONAL ORDERS

  • Orders are shipped when a master carton is filled, this can extended processing time by 5-10 business days.
  • UPS Worldwide Economy will take 10 - 56 business days to arrive depending on how fast it clears customs. Most orders arrive within 10 - 14 days after arriving at the sorting facility.
  • Buyers are responsible for any customs and import taxes that may apply; these are not included in the item price or shipping cost. Please check with your country's customs office to determine what these additional costs are.

REFUSED AND UNDELIVERABLE ORDERS

  • Customer is responsible for providing correct shipping address.
  • Refused or undeliverable packages are returned to us, this does not constitute a refund.
  • In case you'd like us to re-ship a refused or undeliverable package, a new shipping fee will be charged.

LOST AND STOLEN PACKAGES

  • Stolen packages are responsibility of the buyer.
  • If the package is marked as 'Delivered' but you still can't locate it, please consider taking these steps - check the area around your residence, check with the members of your household, your neighbors. If still not found, please check with your mailman. 
  • All Priority Mail USA orders are insured for the amount of $50 USD  and in case they're lost or stolen, a buyer can submit a claim with USPS.